I've just enabled US dollars so the site can accept both Euro and Dollar.

The problem is when the default currency is switched to Euro everything seems like it's working correctly, the correct invoice goes out in dollar, the page checkout_confirmation.php displays in dollars.

But the amount actually sent to Realex is the original euro amount marked as USD.

if I go through this process and look at the source of /checkout_confirmation.php I can see that the hidden amounts being sent are wrong.

Anyone else come across this before?

check your includes/languages/english.php

define('LANGUAGE_CURRENCY', 'GBP');
and
define('LANGUAGE_CURRENCY', 'USD');


multi currencies are best left to the processor and not the website
ie if your funds are in usd.. take usd (and you then do not have to worry about the site doing the exchange rate correctly)

same applies to languages.. those are best dealt with having a whole site in each language.. only if it is a profitable means.. then each site is targeted directly to that local language/currency.. and search engines no longer follow multiple urls

thanks Jason, checked that and it's fine.

The problem is not that it's sending the incorrect currency but the incorrect amount, it's sending the euro rate but saying it's dollars.

Right, it pulls the usd from that file.. the default english language value

change it to EUR and see if that makes a difference.. if not, then its your payment module unable to process anything other than USD

thanks for that Jason, but unfortunately that's not the problem.

The user has switched from Euro to USD, and in the code it's sending the Euro amount marked as USD.

We have enabled USD with the gateway, so they are accepting this amount as USD afterall, this is what we sent them.

Basically, the currency is converting everywhere except in the amount that is sent to the gateway.

I am not talking about switching languages.. I am telling you the behavior.. which appears your processor does not take anything but usd

make it easier on yourself.. and if you/your processor are us based, only offer usd pricing.. and let the processor do the exchange.. or ask your processor what they need to read eur and not usd.. I think the issue is having multiple currencies on one language.. which uses the above setting and not the currency defined value

either am I, I know i#ts confusing but we are based in Ireland and we have been trading successfully in euro for some time now.

we have been sending everything to Realex marked as EUR and it has been fine.

Now that we have the option to switch to USD, it#s sending marked as USD which is great, but its sending the euro amount. It is successfully converting the EUR to USD everywhere except the information it sends.

I#m guessing this is a new issue:)

I see.. (opposite of what i was thinking) but the prices before checkout are showing correctly in usd

what version and patch are you using?

it's 6.2, take a look at http://www.thisisnottehsiteImentioned.com.

I relaly appriciate your help Jason, and this is such an odd thing as most CRE sites are single currency.

you will want to remove the link to your site.. 6.2 has security issues that have likely already been exposed on your site.. or soon will be

there are literally 1,000's of bug fixes since 6.2x

but as a test.. to see if it is payment module or other.. turn on check/money order and see if that posts the right expected totals in the correct language

You have a few options..
1. needed to plug multiple security issues/upgrade/patch out of 6.2 into stable/secure 6.4.1x

Then (or before)
1. test the same on the latest demo sites (from creloaded.com)
2. depending on your check/money order test.. and from your demo tests.. you will quickly see where the issue stands.. (although I suggest not using multi-currencies as you now have double the urls crawled by the search engines.. which give each page half the prior weight)

good advice, I'll let you know how I get on.