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 Post subject: Help with a Critical Store Error
PostPosted: Mon Aug 30, 2010 8:57 am 
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CRE Newbie

Joined: Wed Jul 07, 2010 10:25 pm
Posts: 5
I just recently got this error message, can anyone help please:


Query Error reported on page /GA_sitemap_fdm_files.php
MySQL error: 1146 - Table 'theartzo_cre.TABLE_LIBRARY_FILES' doesn't exist

SELECT f.files_id, f.files_date_added, f.files_last_modified,
fd.language_id, l.code
from TABLE_LIBRARY_FILES f,
TABLE_LIBRARY_FILES_DESCRIPTION fd,
languages l
WHERE f.files_id = fd.files_id AND
fd.language_id = l.languages_id AND
f.files_status = '1'
ORDER BY f.files_date_added ASC,
f.files_last_modified ASC


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 Post subject: Re: Help with a Critical Store Error
PostPosted: Mon Aug 30, 2010 1:21 pm 
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CRE Expert
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Joined: Wed Nov 30, 2005 1:00 am
Posts: 711
How about some more info ? What version of 6.4 you are using 6.4.0 ? what. Also ce, pro or b2b ? Also what page do you see this on ?


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 Post subject: Re: Help with a Critical Store Error
PostPosted: Mon Aug 30, 2010 8:28 pm 
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CRE Expert

Joined: Thu Jul 13, 2006 12:00 am
Posts: 653
your using the sitemap, correct?

goto admin>modules>add ons> FDMS and install, even if your not using it

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 Post subject: Re: Help with a Critical Store Error
PostPosted: Tue Aug 31, 2010 11:22 am 
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CRE Newbie

Joined: Wed Jul 07, 2010 10:25 pm
Posts: 5
It is cre loaded 6.4.1 b2b. Yes, the module add-on has been installed for a while, but only started giving these emails recently. Around the time I started getting the email problems, I tried giving urls suggested by this forum to google webmasters, had cre loaded support fix a password problem (which they installed a patch), and had edited create_account.php. thats about it...

Is this "critical error" a serious issue?? we are getting the message a lot.

Thank you for your help

ajay


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 Post subject: Re: Help with a Critical Store Error
PostPosted: Sun Sep 05, 2010 3:56 pm 
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CRE Newbie

Joined: Wed Jul 07, 2010 10:25 pm
Posts: 5
Hello,

Is there anyone who can help me with this problem? Any ideas what?

I actually started to get the problem the same day support@creloaded.com made a change in the website. They said that they made a change to admin_account.php file in your admin/ folder.

Just wondering if anyone had any suggestions. Also, is this a serious issue?

Thanks


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 Post subject: Re: Help with a Critical Store Error
PostPosted: Sun Sep 05, 2010 6:58 pm 
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CRE Legend
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Joined: Thu Jun 12, 2008 6:39 am
Posts: 2211
Location: New Zealand
ajayshah88 wrote:
Hello,

Is there anyone who can help me with this problem? Any ideas what?

I actually started to get the problem the same day support@creloaded.com made a change in the website. They said that they made a change to admin_account.php file in your admin/ folder.

Just wondering if anyone had any suggestions. Also, is this a serious issue?

Thanks

There are two different places where the fdms is switched on/off. Modules/Checkout Success and Modules/Add-Ons. I'd try UNINSTALLING the fdms module from each then REINSTALLING it like Kirk suggested. The process creates the tables. It hasn't got anything to do with admin_account.php.

Is it a serious issue getting critical error messages? Well, does the module work on the frontend - can customers successfully buy and get downloadables from you?
Simon

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