500 Internal Server Error received when logging into admin

WovenDream · **Joined:** Wed Sep 23, 2009 7:02 pm **Posts:** 181

This just happened suddenly this morning, but I am getting a 500 Internal Server Error every time I try logging into my admin. If I type a wrong username or password, I correctly get the messsage that a wrong username/password was entered. It is only when I type the correct username and password that I get this error page. The front-end customer pages are fine though, it is just the admin.

Does anyone know what the problem could be? I know I didn't make any changes recently. The only other thing that happened was that my hosting account was renewed this morning (with a slight price increase) but it gets renewed every month and this has never happened before. The absolute path of the url is still the same, the .htaccess file is still the same, and the php5.ini file is still the same.

I know for a fact that CRE Loaded itself can have control over the log-in (ie/ when they were deciding whether to charge people on a yearly basis to log into their admins) so perhaps that is a possible avenue to explore.

Any input would be greatly appreciated...

WovenDream · **Joined:** Wed Sep 23, 2009 7:02 pm **Posts:** 181

Just some more info: I don't have a .htaccess or a .dot.htaccess file in my admin folder, but I haven't had one in that folder for over a year and there's never been any problems. If I do require a .htaccess file in the admin folder, what would go inside that file? Can someone copy and paste what should be there?

soundzgood2 · **Posted:** Wed Sep 01, 2010 11:48 pm

WovenDream wrote:

This just happened suddenly this morning, but I am getting a 500 Internal Server Error every time I try logging into my admin. If I type a wrong username or password, I correctly get the messsage that a wrong username/password was entered. It is only when I type the correct username and password that I get this error page. The front-end customer pages are fine though, it is just the admin.

Does anyone know what the problem could be? I know I didn't make any changes recently. The only other thing that happened was that my hosting account was renewed this morning (with a slight price increase) but it gets renewed every month and this has never happened before. The absolute path of the url is still the same, the .htaccess file is still the same, and the php5.ini file is still the same.

I know for a fact that CRE Loaded itself can have control over the log-in (ie/ when they were deciding whether to charge people on a yearly basis to log into their admins) so perhaps that is a possible avenue to explore.

Any input would be greatly appreciated...

I'm not following a lot of what you've got above, but:

Yes the /admin directory should have an htaccess file in it, as supplied by Cre in your install.
And if you don't have your original Cre purchase, then just download the FREE CE version and use the admin/htaccess out of that.

Simon

WovenDream · **Joined:** Wed Sep 23, 2009 7:02 pm **Posts:** 181

I looked back and found the .dot.htaccess file that was originally in the admin folder for the CRE Loaded 6.4 I'm using. I uploaded it back to the admin folder and I still can't log into the admin and get the 500 Internal Server Error page. I renamed the file to .htaccess and I still can't log in. Here is what that file says:

Code:

# $Id: .htaccess,v 1.1.1.1 2004/03/04 23:38:03 ccwjr Exp $
#
# This is used with Apache WebServers
#
# For this to work, you must include the parameter 'Options' to
# the AllowOverride configuration
#
# Example:
#
# <Directory "/usr/local/apache/htdocs">
#   AllowOverride Options
# </Directory>
#
# 'All' with also work. (This configuration is in the
# apache/conf/httpd.conf file)

# The following makes adjustments to the SSL protocol for Internet
# Explorer browsers





<IfModule mod_setenvif.c>
  <IfDefine SSL>
    SetEnvIf User-Agent ".*MSIE.*" \
             nokeepalive ssl-unclean-shutdown \
             downgrade-1.0 force-response-1.0
  </IfDefine>
</IfModule>

# Fix certain PHP values

#<IfModule mod_php4.c>
#  php_value session.use_trans_sid 0
#  php_value register_globals 1
#</IfModule>

Any other idea? I can't believe I'm locked out of my store!

soundzgood2 · **Posted:** Thu Sep 02, 2010 12:57 am

This is the admin/htaccess file:

Code:

# $Id: .htaccess,v 1.1.1.1 2004/03/04 23:38:03 ccwjr Exp $
#
# This is used with Apache WebServers
#
# For this to work, you must include the parameter 'Options' to
# the AllowOverride configuration
#
# Example:
#
# <Directory "/usr/local/apache/htdocs">
#   AllowOverride Options
# </Directory>
#
# 'All' with also work. (This configuration is in the
# apache/conf/httpd.conf file)

# The following makes adjustments to the SSL protocol for Internet
# Explorer browsers

<IfModule mod_setenvif.c>
  <IfDefine SSL>
    SetEnvIf User-Agent ".*MSIE.*" \
             nokeepalive ssl-unclean-shutdown \
             downgrade-1.0 force-response-1.0
  </IfDefine>
</IfModule>

# If Search Engine Friendly URLs do not work, try enabling the
# following Apache configuration parameter
#
# AcceptPathInfo On
# Fix certain PHP values
# (commented out by default to prevent errors occuring on certain
# servers)
#
#<IfModule mod_php4.c>
#  php_value session.use_trans_sid 0
#  php_value register_globals 1
#</IfModule>
<Files .htaccess>
order allow,deny
deny from all
</Files>

Register_globals still on? php 5 still running? if you've made no changes and the only thing that's occurred is related to your hosting company, check your server error logs to see what's failing (you can do this through cPanel.)

No joy? Check with the hosting company.

Simon

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